Question $1(25$ marks$)$

Read the case study below and answer the questions that follow.

Who to choose?

The manager of the Human Resources Department in XYZ Company is retiring.

Within the employee pool of the organisation three employees, all with more than five

years experience, have been identified as possible candidates for the position.

First, there is Thabo. He seems to be a typical behavioural Type B$.$ He is a training

officer with excellent people skills, but does fall behind with his work sometimes. He

is a good follower who follows all the rules and regulations of the organisation. He

organises all the training programmes of the organisation in a very methodical fashion.

He handles queries and training problems patiently and keeps the employees focused

on the reasons for self$-$development. He is creative in motivating employees to sign

up for training programmes offered by the organisation, although he emphasises that

employees should take their workload into account before signing up for new courses.

He stresses the importance of a balanced work$-$life relationship. The employees see

him as a humble mentor who will help where he could. They will often come to him for

advice, which he then discusses and thinks through with the employee to find the best

solution to a problem.

Then there is Duduzile, a typical behavioural Type A$.$ She is a real $$go$-$getter$$ who is

literally always on the run. She works in the marketing department. The employees

know if she wants something done, it must be done quickly. She doesn$$t like to wait,

but is good at multi$-$tasking. She has a busy work schedule and often works after

hours. She can think on her feet when problems arise and make quick decisions

without thinking it through. She hardly ever takes lunch. During brainstorming

sessions, she never gives any input and regards it as a waste of time. The employees

often go to her if they have a problem that needs to be solved quickly. They often ask

her to speak to top management on their behalf if they feel there are pressing matters

to be solved. The employees see her as the opinion leader among them and follow

her decisions.

The last candidate for the position is good old Vuyo who has been working in the IT

department for many years. He is a typical behaviour Type C$.$ He follows instructions

without questioning reasons for decisions. He is excellent in his job due to his detailoriented nature. He is always on top of new developments in the technological sphere

and better systems without being asked. If there is a computer problem, there is only

one person that the employees prefer to go to$.$ He will find the problem and sort it out.

He has good relationships with the employees, but is seen as a bit of a loner. He

doesn$$t like to talk about himself or discuss personal matters with employees. He

always says: $$Spare me the gory details$$ if someone wants to tell him something. Top

management likes him because he is very diligent and never gets involved in office

politics.

Who to choose?

All three of the above candidates have applied for the position of Human Resources

manager. The top management has asked you, as the Talent Manager in the

organisation, to provide them with advice on the candidates

$1\mathrm{.}1$ Analyse the positive behaviours and negative behaviours of each of the above

candidates according to their behaviour types. Use examples from the case study

to prove your point. $(20)$

$1\mathrm{.}2$ Based on your analysis of the positive and negative behaviours of the three

candidates in the above case study and their relationships with colleagues,

provide management with a recommendation for the position. Substantiate your

recommendation with good reasons why you choose this candidate and what you

suggest to eliminate the negative behaviours of the candidate. $(5$