QUESTION 1 (20 marks) SCOTTS DILEMMA PERCEPTION CASE STUDY Scott is a licensed physical therapist who works for a national rehabilitation company. The rehabilitation facility in which Scott works is located in an urban Southwest city. He has worked at this facility for four years and until recently he was satisfied with his working environment and the interactions he shared with his co-workers. In addition, Scott received personal fulfilment from helping his patients recover from their disabilities and seeing them return to productive lives. Last year the health system went through reorganisation with some new people being brought in and others reassigned. Scotts new boss, George, was transferred from one of the systems Midwest facilities. Almost immediately upon taking his new position, George began finding fault with Scotts care plans, patient interactions, etc. Scott began feeling as if he couldnt do anything right. He was experiencing feelings of anxiety, stress, and self-blame. Although his previous performance evaluations had been above average, Scott was shocked by his first performance review under Georges authorityit was an extremely low rating. Scott began trying to work harder, thinking that by working harder he could exceed Georges expectations. Despite the long hours and addressing Georges critiques, George continued to find fault with Scotts work. Staff meetings began to be a great source of discomfort and stress because George would belittle Scott and single him out in front of his colleagues. Scott began to feel alienated from his family, friends, and colleagues at work. His eating and sleeping habits were adversely affected as well.Scotts activities held no joy for him and the career that he had once loved and been respected in became a source of pain and stress. He began to call in sick more often and started visualizing himself confronting and even hurting George, which created even more guilt and anxiety for Scott. As time went on, George encouraged Scotts co-workers to leave Scott alone to do his work. The perception of the co-workers became more sympathetic to Georges point of view. Scotts coworkers mused that perhaps Scott really was a poor worker and that George knew better due to his position as the supervisor of the rehabilitation department. Eventually, Scotts co-workers began to distance themselves from him, in order to protect their own interests. They began to see Scott as an outsider, with whom it was unsafe to associate.

a. Overtime, emotionally fragile individuals are less able to hide their increasingly obvious psychological, behavioural and physical distress, and it shows up in some combination of symptoms, from the case study above identify and explain five indicators of emotional fragility displayed by Scott in response to Georges behaviour towards him. (10 marks) b. As the CEO of the national rehabilitation company, you have known Scott for the past four years he has been with the company and you are familiar with his jolly behaviour and good performance. You have detected deterioration in Scotts behaviour and work performance; explain the route you would take to assist Scott? (10 marks)