Question: Question 1 (20 marks) The Quality Function Deployment (QFD) method has been shown to be an effective tool for addressing the needs of the customer.

Question 1 (20 marks) The Quality Function Deployment (QFD) method has been shown to be an effective tool for addressing the needs of the customer. a) Show with the aid of appropriate sketches the application of OFD for a hypothetical customer need. (5 marks) b) Develop the cascading QFD to address the customer need in (a) above so that the fulfillment of the need can be traced back to the basic process used. (15 marks)

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