Question $13(1$ point$)$

Touch points are any situation in which a customer comes into contact with a brand or company.

Question $13$ options:

a$)$ True

b$)$ False

Question $14(1$ point$)$

Vending machines that are open $24/7$ and are placed at check$-$out counters, outside libraries, and at various other places provide $\_\_\_\_\_$ to buyers.

Question $14$ options:

a$)$

information

b$)$

convenience

c$)$

variety

d$)$

post$-$sales service

Question $15(1$ point$)$

User$-$generated content is another name for social media.

Question $15$ options:

a$)$ True

b$)$ False