Question $13(2$ points$)$

What is customer relationship management $($CRM$)?$

Connection of the plans, methods, and tools aimed at integrating separate enterprise system.

Integration of all departments and functions throughout an organization into a single IT system $($or integrated set of IT systems$)$ so employees can make decisions by viewing enterprisewide information about all business operations.

A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.