Question 1 3} b} What do you consider to be the three most important poiiticalr economic, social or technological pressures for change facing managers in Singapore today? illustrate and justify your choices. Many job design experts who have studied the changing nature of the work environment in recent years suggest that people do their best work when changes are planned and implemented the right way. Using Ketter's eight step change model. discuss how it can be used to ensure that the change process will go as planned whilst ensuring that there will be minimal resistance to the changes. Question 3 Discuss and illustrate how an understanding of leadership theory can help guide the diverse competencies, roles, behaviours and activities of the change agent in successfully guiding and implementing change in organizations