Question $13.$:

Conflict management refers to interventions that:

A$.$ try to increase the amount of conflict among employees.

B$.$ successfully remove conflict from the organization.

C$.$ remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place.

D$.$ convince employees that conflict should be avoided.

$.$ alter the level and form of conflict in ways that maximize its benefits and minimize its dysfunctional consequences.