QUESTION 1 [30 MARKS]

Human resource professionals need to work together with line management in managing the organisations human capital. The human resource department performs a number of functions which may either be categorised as human resource provision or human resource retention function. Identify an organisation of your choice and evaluate the role that the Human Resources department plays within your identified organisation. Further discuss the provision and retention strategies adopted by this organisation.

QUESTION 2 [15 MARKS] Technology is vital in performing various transactions in a business environment, hence organisations use different systems to conduct business transactions. Transaction Processing Systems typically involve large amounts of data stored in large databases; they require high processing speeds to manipulate large volumes of data. With reference to the above statement discuss the Transaction Processing Cycle and its effectiveness within the organisation identified in question 1.

QUESTION 3 [15 MARKS] There are various challenges and dynamics that operations managers face on a daily basis which affect the efficiency of this department. These challenges and dynamics are a result of different forces such as globalisation of the world trade to the transfer of ideas, products and money at electronic speeds. Considering the various challenges and dynamics, conduct an analysis of the organisation selected above and explain the challenges which affect operations management in this organisation