Question: Question 1 4 Customer service representatives ( CSRs ) often use q , to conceal their frustration when serving a rude customer. cognitive dissonance emotional

Question 14
Customer service representatives (CSRs) often use q, to conceal their frustration when serving a rude customer.
cognitive dissonance
emotional dissonance
humor
emotional labor
Question 14 Customer service representatives (CSRs) often use q, to conceal

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