Question: Question 1 5 ( 2 points ) Saved Studies have shown the best way to deal with service failure is to: Ignore the failure in

Question 15(2 points)
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Studies have shown the best way to deal with service failure is to:
Ignore the failure in the hopes the customer will forget about it
Replace the unhappy customer with a happier one
Refund the customer's money whenever a failure occurs
Give the unhappy customer timely information regarding the failure
Question 15(2 points) Saved Studies have shown the best way to

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