Question: Question 1 5 The postpurchase mochl that is based on the idea that in a service encounter, customers, and employees perform roles and that satisfaction

Question

15

The postpurchase mochl that is based on the idea that in a service encounter, customers, and employees perform roles and that satisfaction is a function of role congruence is called

the script perspective

the perceived

-

control model

the expectancy disconfirmation model

the dissonance model

Question 15 The postpurchase mochl that is based on the idea

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