Question: The postpurchase model that is based on the idea that in a service encounter, customers and employees perform roles, and that satisfaction is a function

The postpurchase model that is based on the idea that in a service encounter, customers and employees perform roles, and that satisfaction is a function of role congruence is called

_____.

Group of answer choices

the perceived

-

control model

the script perspective

the expectancy disconfirmation model

the servuction model

the dissonance model

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