Question: The postpurchase model that is based on the idea that in a service encounter, customers and employees perform roles, and that satisfaction is a function

The postpurchase model that is based on the idea that in a service encounter, customers and employees perform roles, and that satisfaction is a function of role congruence is called:
a. the script perspective.
b. the expectancy disconfirmation model.
c. the servuction model.
d. the perceived-control model.
e. the dissonance model.
The postpurchase model that is based on the idea that in

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