Question: Question 1 a. With the help of an example, explain workflow management system (WfMS) and how it helps in improving overall business processes? (10 marks)

Question 1 a. With the help of an example, explain workflow management system (WfMS) and how it helps in improving overall business processes? (10 marks) b. It becomes tedious to do business process modeling for complex organizations. Explain the differences between horizontal and vertical abstractions. You may use diagrams or examples to support your answer.

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