Question: Question 1 After a few years working as a front-line customer service officer handling customers' queries for FaTai Telco in Singapore, Janet was promoted to

Question 1

After a few years working as a front-line customer service officer handling customers' queries for FaTai Telco in Singapore, Janet was promoted to be the Team Leader of her team. She wants to learn more about management in order to manage her team successfully. Thus, she needs your advice on the following:

(a)Classify the three (3) levels of managers in organisations. Provide one (1) relevant example for each level of managers. Identify the management level that Janet currently occupies in her organisation.

(13 marks)

(b)Analyse any three (3) changes that Janet may face today when she takes on the Team Leader position. Provide one (1) relevant example for each change.

(12 marks)

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