Question 1 below.

Do not need to answer Question 1

This question is based on the scenario described in Question 1. Conflict arose between two departments in EXC as the staff in both departments were unhappy with the new working arrangements. The operations department and the products department had their manpower reduced and their staff were asked to work in both departments. The manager of the operations department felt that his staff should not be working for the products department as his staff would be overworked. He also felt that the products department staff were not familiar with the processes in the operations department and as a result, they were of not much help even if they worked in the operations department. The products department manager was also unhappy about sharing the resources of his department. He did not agree with the purpose of the two departments working together. (a) List the three (3) categories of conflict based on the type of disagreement. Comment on the possible categories of conflict in this scenario. (9 marks) (b) Name the five (5) conflict-handling intentions that we learned in this course. Which conflict-handling intention would you recommend so that the outcome of the conflict is functional? Justify your choice. Based on your recommendation, suggest two (2) ways which the managers can manage their conflicts. (16 marks) Due to the sudden downturn in economy and low market demand, Excel Company (EXC) had to make major changes to their business model and work processes to remain competitive. A number of employees were retrenched while the remaining employees had to work longer hours. Many of the employees had to take on additional responsibilities. The organisation hierarchy was also flattened as a number of managerial positions were removed. Some of the managers were asked to accept a pay cut and a more junior position. The employees were unhappy with the changes in their jobs. It was clear that they were resistant to the changes. (a) Explain why organisational change is necessary. Based on what you learned in this course, describe two (2) factors that led to organisational change in EXC. (11 marks) (b) Identify and describe three (3) sources of resistance in this scenario. For each source of resistance, explain how it is illustrated in the scenario. Is resistance to change always negative? Discuss. (14 marks)