Question 1 Case: New Century Wellness Group (50 points)

New Century Wellness Group Doctor Jones and Doctor Garcia recently decided that the practice needs a modern information system to support its business and health information management needs. The new system would replace a mix of paper-based and legacy systems. Dr. Jones asked you to design an information system that could support the clinics current operations and future growth. In your first meeting, Dr. Jones provided an overview of the clinics business processes and staff members. He told you that Anita Davenport, who has been with New Century since its inception, is the office manager. She supervises the support staff of seven people. Fred Brown handles human resources and employee benefits. Corinne Summers reports directly to Fred and works with payroll, tax reporting, and profit distribution among the associates. Susan Gifford is responsible for the maintenance of patient medical records. Tom Capaletti handles accounts receivables and Tammy Alipio is the insurance billing specialist. Lisa Sung is responsible for managing appointments. Her duties include reminder calls to patients and preparing daily appointment lists. Carla Herrera is concerned primarily with ordering and organizing office and medical supplies. After studying this information, you start to prepare for your next meeting with Dr. Jones.

2. Identify ten business processes that New Century performs, and explain who has primary responsibility for each process. Also describe what data is required and what information is generated by each process. (20 points)

Answer:

Business Process	Person Responsible	Data
Doctor jonse	Internal midical
Doctor garcia	Internal midical
Anita davenport	Office manager
Fred brown	Human resources and employee benefits
Corinne summers	Payroll, tax, reporting and profit
Susan gifford	Patient medical report
Tammy alipio	Insurance and billing
Lisa sung	Manage appointments
Caral herrera	Ordering and orgnizing office and medical supplies