QUESTION 1

Define collaborative planning, forecasting and replenishment.

QUESTION 2

(5 marks)

Describe three (3) benefits of collaborative planning, forecasting and replenishment implementation throughout the entire supply chain.

QUESTION 3

Differentiate between a pull and push supply chain.

QUESTION 4

(10 marks)

(15 marks)

Explain why customer relationship management (CRM) is important in managing supply chain and create values to customers.

(10 marks)

QUESTION 5

Critique this statement Customer service is one of the most powerful elements available to the organization in its search for competitive advantage.

End of Questions

(10 marks)