Question 1 Explain how customer complaints can be a source of new product idea (2 marks). Question 2 Using a phone's battery to illustrate, explain how the mean time between failures (MTBF) can be used as a measure of a product's reliability (2 marks). Question 3 Your fimm is keen on ensuring that customer requirements are adequately captured as measurable design specifications. Recommend an appropriate quality improvement tool that can enable your firm to achieve this objective. (1 mark). Question 4 State the fundamental objective that firms seek to achieve with project control (2 marks). Question 5 What advantage does the CPM/PERT has over the Gantt Chart scheduling tools? (1 mark). Question 6 Identify the product and service attributes which form the basis for the selection of a process type (2 marks). Question 7 Give two critiques against the Optimal Quality Effort submission. (2 marks) Question 8 Propose two solutions to the Bullwhip effect in the supply chain. (2 marks) Question 9 Provide fives means in which productivity can be increased. (2 marks) Question 10 You are the manager of Don't Mind Your Wife Restaurant. In your attempt to improve service quality, you put up a suggestion box. After a month, you observed that most of the Page 1 of 5 complaints are concerned with long waiting times, poor presentation of food, and lack of courtesy on the part of the waiters/waitresses. Explain how you would go about achieving you goal. (3 marks) Question 11 Explain the concept of vendor-managed inventory. (2 marks) Question 12 How does the bullwhip effect impact on the business of an organization? (2 marks) Question 13 Explain why reliability suffers as number of product components increases. (2 marks) Question 1 Explain how customer complaints can be a source of new product idea (2 marks). Question 2 Using a phone's battery to illustrate, explain how the mean time between failures (MTBF) can be used as a measure of a product's reliability (2 marks). Question 3 Your fimm is keen on ensuring that customer requirements are adequately captured as measurable design specifications. Recommend an appropriate quality improvement tool that can enable your firm to achieve this objective. (1 mark). Question 4 State the fundamental objective that firms seek to achieve with project control (2 marks). Question 5 What advantage does the CPM/PERT has over the Gantt Chart scheduling tools? (1 mark). Question 6 Identify the product and service attributes which form the basis for the selection of a process type (2 marks). Question 7 Give two critiques against the Optimal Quality Effort submission. (2 marks) Question 8 Propose two solutions to the Bullwhip effect in the supply chain. (2 marks) Question 9 Provide fives means in which productivity can be increased. (2 marks) Question 10 You are the manager of Don't Mind Your Wife Restaurant. In your attempt to improve service quality, you put up a suggestion box. After a month, you observed that most of the Page 1 of 5 complaints are concerned with long waiting times, poor presentation of food, and lack of courtesy on the part of the waiters/waitresses. Explain how you would go about achieving you goal. (3 marks) Question 11 Explain the concept of vendor-managed inventory. (2 marks) Question 12 How does the bullwhip effect impact on the business of an organization? (2 marks) Question 13 Explain why reliability suffers as number of product components increases. (2 marks) Question 1 Explain how customer complaints can be a source of new product idea (2 marks). Question 2 Using a phone's battery to illustrate, explain how the mean time between failures (MTBF) can be used as a measure of a product's reliability (2 marks). Question 3 Your fimm is keen on ensuring that customer requirements are adequately captured as measurable design specifications. Recommend an appropriate quality improvement tool that can enable your firm to achieve this objective. (1 mark). Question 4 State the fundamental objective that firms seek to achieve with project control (2 marks). Question 5 What advantage does the CPM/PERT has over the Gantt Chart scheduling tools? (1 mark). Question 6 Identify the product and service attributes which form the basis for the selection of a process type (2 marks). Question 7 Give two critiques against the Optimal Quality Effort submission. (2 marks) Question 8 Propose two solutions to the Bullwhip effect in the supply chain. (2 marks) Question 9 Provide fives means in which productivity can be increased. (2 marks) Question 10 You are the manager of Don't Mind Your Wife Restaurant. In your attempt to improve service quality, you put up a suggestion box. After a month, you observed that most of the Page 1 of 5 complaints are concerned with long waiting times, poor presentation of food, and lack of courtesy on the part of the waiters/waitresses. Explain how you would go about achieving you goal. (3 marks) Question 11 Explain the concept of vendor-managed inventory. (2 marks) Question 12 How does the bullwhip effect impact on the business of an organization? (2 marks) Question 13 Explain why reliability suffers as number of product components increases. (2 marks) Question 1 Explain how customer complaints can be a source of new product idea (2 marks). Question 2 Using a phone's battery to illustrate, explain how the mean time between failures (MTBF) can be used as a measure of a product's reliability (2 marks). Question 3 Your fimm is keen on ensuring that customer requirements are adequately captured as measurable design specifications. Recommend an appropriate quality improvement tool that can enable your firm to achieve this objective. (1 mark). Question 4 State the fundamental objective that firms seek to achieve with project control (2 marks). Question 5 What advantage does the CPM/PERT has over the Gantt Chart scheduling tools? (1 mark). Question 6 Identify the product and service attributes which form the basis for the selection of a process type (2 marks). Question 7 Give two critiques against the Optimal Quality Effort submission. (2 marks) Question 8 Propose two solutions to the Bullwhip effect in the supply chain. (2 marks) Question 9 Provide fives means in which productivity can be increased. (2 marks) Question 10 You are the manager of Don't Mind Your Wife Restaurant. In your attempt to improve service quality, you put up a suggestion box. After a month, you observed that most of the Page 1 of 5 complaints are concerned with long waiting times, poor presentation of food, and lack of courtesy on the part of the waiters/waitresses. Explain how you would go about achieving you goal. (3 marks) Question 11 Explain the concept of vendor-managed inventory. (2 marks) Question 12 How does the bullwhip effect impact on the business of an organization? (2 marks) Question 13 Explain why reliability suffers as number of product components increases. (2 marks)