Question $1$: Human services agencies often have faster timelines than other businesses.

A$.$ True

B$.$ False

Question $2$: If several businesses all ask you to help them find new employees at the same time, you should:

A$.$ Find employees for all of them and minimize the amount of support you provide these employees when they begin working.

B$.$ Spend most of your time looking for employees for the one or two businesses with which you have the best relationship.

C$.$ Give yourself a reasonable timeline for making good job matches for each business, even if the businesses want employees more quickly.

D$.$ None of the above.

Question $3$: Onboarding is one of the most important processes with which an employment support professional can help an employer.

A$.$ True

B$.$ False

Question $4$: Which of the following statements is true?

A$.$ The relative importance of your customers$$ needs varies according to the employers$$ industries.

B$.$ Employers$$ needs should be your primary concern when making a job match.

C$.$ Job seekers$$ needs should be your primary concern when making a job match.

D$.$ Both employers$$ and job seekers$$ needs are equally important when making a job match.

Question $5$: You can help a business minimize its costs by helping to maximize:

A$.$ Employee retention

B$.$ Employee turnover

C$.$ Employee onboarding

D$.$ Employee benefits

Question $6$: One of the best ways to avoid missing a deadline for matching an employer with a job seeker is to know the job seeker's support network and make sure that everyone is on the same page about employment goals.

A$.$ True

B$.$ False

Question $7$: Overall, businesses in the same industry tend to follow the same timelines and processes for hiring and training employees.

A$.$ True

B$.$ False

Question $8$: The first time you meet with an employer, you should:

A$.$ Spend most of the meeting listening to them describe their business.

B$.$ Spend most of the meeting explaining the services you can offer them.

C$.$ Avoid asking about company culture and work environment.

D$.$ Avoid asking about skills and education required of employees.

Question $9$: If an employer mentions something negative about employees' work experiences, you should:

A$.$ Not place job seekers with this employer if you can avoid it$.$

B$.$ Help the employer minimize these negative experiences.

C$.$ Negotiate higher wages for employees who have negative experiences.

D$.$ Avoid telling job seekers about negative aspects of a job.

Question $10$: Making bad job matches between job seekers and employers can permanently damage your relationship with an employer.

A$.$ True

B$.$ False

Question $11$: Throughout the course of a conversation with an employer, it is possible for you to identify some problems they might be having, even if the employer doesn't explicitly tell you about them.

A$.$ True

B$.$ False

Question $12$: Which of the following might NOT be a good question for you to ask an employer to try to figure out the needs of their business?

A$.$ What does your business do$?$

B$.$ What do coworkers do for fun together?

C$.$ How many people work at your company?

D$.$ How many sick days do employees get?

Question $13$: In Human Resources jargon, "turnover" means:

A$.$ A small business being taken over by a larger business

B$.$ Recruiting new employees to fill positions after previous employees quit

C$.$ Outsourcing employee training programs to private job training

D$.$ Turning an unprofitable business into a profitable one

Question $14$: Which of the following is a true statement?

A$.$ Before you approach an employer, you should learn all the terminology they use in their business.

B$.$ Human resource managers and employment support specialists use the same technical language and jargon.

C$.$ If you don$$t know all the terms an employer uses, you should pay attention to how they speak and try to speak the same way.

D$.$ You should use employment services jargon when speaking to an employer in order to make the conversation very efficient.

Question $15$: Why is it a good idea to use employment services jargon in certain circumstances?

A$.$ To display your expertise within the employment services field.

B$.$ To impress employers with your technical vocabulary.

C$.$ To help job seekers expand their knowledge and vocabulary.

D$.$ None of the above$$it is never a good idea to use jargon.

Question $16$: The process of finding candidates and reviewing their credentials and qualifications is known as "onboarding."

A$.$ True

B$.$ False

Question $17$: One important part of networking is staying in touch with employers in your network. Which of the following is a good strategy for staying in touch?

A$.$ Calling the employer every week to see how they are doing and to ask if they are hiring.

B$.$ Emailing the employer a few times a year to ask fo