Question 1: _________ is how much Influence one person has on the turn-taking hey Cortana process of speaking.

1. activity level
2. conversational engagement
3. emphasis
4. Vocal mirroring

Question 2: The primary mode for workplace communication is ____________

1. texting
2. e-mail
3. video conferencing
4. social media

Question 3: never send anything that will reflect badly on you or anyone else is ____________

1. an e-mail rule
2. a Facebook rule
3. a text messaging rule
4. a netiquette rule

Question 4: Communication apprehension is anxiety or fear suffered by an individual of either actual or anticipated communication, with a group or a person, that can profoundly affect their oral communication, social skills, and self-esteem.

1. True
2. False

Question 5: Communication barriers that affect how a message is interpreted are called ____________

1. noise
2. interference
3. static
4. miscues

Question 6: The lack of visual cues may lead to difficulty interpreting the meaning of _______ communication. Miscommunications of emotion occur more than face-to-face communications, and this affects the relationship and the information conveyed. These miscommunications affect both satisfaction and performance.

1. Gossip
2. Lateral communication
3. Grapevine
4. E-mail