QUESTION 1

1. Our job as operations managers is:

   - create value for the customer

   - create competitive advantage for our company/organization

   		True
   		False

QUESTION 2

1. Some companies are providers of products, and other companies provide services.

   		True
   		False

QUESTION 3

1. Higher quality almost always means a higher price tag.

   		True
   		False

QUESTION 4

1. The most profitable strategy is to beat your competitors to market with new products or services.

   		True
   		False

QUESTION 5

1. Operations management decisions must always be tied to the business strategy of the organization.

   		True
   		False