Question 1

Product quality:

a) Is based upon customer expectations

b) Measures the degree to which design specifications are met

c) Is not related to operations and supply chain

d) Is based primarily upon brand reputation

e) Is affected only by design quality

Question 2

The camera on my phone takes crisp, sharp, true to color photos. This is which quality dimension?

a) Durability

b) Performance

c) Reliability

d) Conformance

e) Perceived quality

Question 3

According to the cost of quality concept, if quality is poor, which single cost is normally the greatest?

a) They are all equal

b) Prevention

c) External failure

d) Appraisal

e) Internal failure

Question 4

For a hotel, which is an external failure?

a) Sending housekeeping to fix a problem in a room

b) A bad review by a guest on a social media site such as Trip Advisor

c) Doing routine maintenance on the elevator

d) Purchasing updated furniture

e) Training the front desk staff

Question 5

Six Sigma:

a) Can increase the number of defects

b) Uses the PDCA methodology

c) Used the 5S methodology

d) Focuses on reducing waste

e) Is led by highly trained experts

Question 6

Specific processes that affect quality are identified during which step of DMAIC?

a) Define

b) Control

c) Analyze

d) Improve

e) Measure

Question 7

To monitor if a process is operating according to normal limits or if something has changed use a:

a) Pareto chart

b) Process map

c) Check sheet

d) Process control chart

e) Scatter diagram

Question 8

Just-in-time:

a) Is one tool that is used in lean.

b) Is another name for the Toyota Production System.

c) Is a technique for error proofing.

d) Typically increases inventory levels.

e) Focuses on improving quality.

Question 9

What does NOT improve order processing accuracy?

a) Increasing the ease of use of the on-line catalog

b) Increasing the number of phone orders

c) Redesigning the order filling system to reduce errors

d) Integrating the on-line ordering and operations information systems

e) Reducing the orders that are entered manually

Question 10

Ensuring that truck drivers comply with government regulations on driving time is an activity of:

a) Network design

b) Transportation management

c) Order processing

d) Inventory management

e) Distribution management

Question 11

Consistency in delivery times is:

a) Frequency

b) Speed

c) Availability

d) Capability

e) Dependability

Question 12

Which mode would most likely be used to transport coal 800 miles from a mine in Wyoming to a power plant in Arizona?

a) Truck

b) Intermodal

c) Air

d) Water

e) Rail

Question 13

The fact that the fixed costs of transportation equipment are spread over a larger number of miles results in:

a) Dependability

b) Economy of distance

c) Cost to service tradeoff

d) Economy of scale

e) Consolidation

Question 16

What is NOT a reason for the high costs with last mile delivery?

a) Only a few packages are delivered to each location

b) Packages must be delivered to many different individual locations

c) The process is labor intensive

d) Problems with parking and traffic congestion

e) Only courier delivery services can be used

Question 17

The distribution function in which large shipments from many sources are sorted and flow through without being stored to outbound vehicles for different destinations is called:

a) Cross-docking

b) Scheduled consolidation

c) Order picking

d) Reverse logistics

e) Break-bulk

Question 18

In a distribution center, the process of selecting items and putting them together in individual customer orders is:

a) Receiving and unloading

b) Order picking

c) Consolidation

d) Staging

e) In-storage handing

Question 19

What LEAST likely to be an important factor in network design?

a) Taxes

b) Distance from important suppliers

c) Labor

d) Level of automation

e) Cost of labor

Question 20

A project typically:

a) Involves people from a number of different functions

b) Has activities that are routine and often repeated

c) Rarely competes for resources

d) Has low variety

e) Should always be completed at the lowest possible cost

Question 21

In a successful project:

a) Project managers must simultaneously meet the scope, schedule, and budget

b) Budgets are usually exceeded

c) Scope should be traded-off for a faster time

d) Meeting the budget is the most important factor

e) The scope should change throughout the project

Question 22

What is not a social factor that affects project success?

a) Communication

b) Vision

c) Behavior & values

d) Leadership

e) Process

Question 23

A work breakdown structure (WBS) is used during stage in a projects lifecycle?

a) Execution

b) Definition

c) Planning

d) Identification

e) Completion

Question 24

A project that is housed outside existing departments and controlled entirely by the project manager is using which structure?

a) Matrix

b) Pure

c) Focused

d) Charter

e) Functional

Question 25

The project manager is providing weekly status reports on the projects progress during execution compared to its schedule. What tool should be used?

a) WBS report

b) Gantt chart

c) Contingency plans

d) Critical path method network diagram

e) Project charter

Please help me!!!!