Question 1

Select all that apply.

To collectively identify lessons learned, it is important to recognize best practices for conducting a lessons learned meeting.

Which examples illustrate some best practices?

Select one or more:

a. Developing a questionnaire with questions that can be answered with a simple yes or no

b. Deciding if the focus of the meeting is to learn about situations during the project or to make recommendations for improvements

c. Identifying the participants responsible for failures

d. Recognizing when participants are not actively engaged in the meeting

e. Using a reverse brainstorming technique to generate ideas to solve the original question

f. Using positive language and active listening

Question 2

Select all that apply.

By capturing, assessing, and sharing knowledge lessons learned can help an organization discover opportunities for improvement.

What are the characteristics of lessons learned?

Select one or more:

a. Lessons learned are meant to capture successes only

b. Lessons learned can result in recommendation of changes to current practices and procedures

c. Lessons learned should be obtained by sources directly involved in the process

d. Lessons learned can analyze negative situations and reinforce positive situations to increase future efforts

e. Lessons learned captures tangible metrics to set realistic expectations in regard to cost variances

f. Project feedback should be applied to improving project management methodology

Question 3

Select all that apply.

The collection of lessons learned during and after a project may come from various sources.

What are some of the sources of lessons learned?

Select one or more:

a. Team meetings

b. Status reports

c. Quality variance reports

d. Item tracking

e. Third parties

f. Risk identification

g. Requirements list