Question 8

Select all that apply.

Best practices and benchmarking are techniques that support continuous improvement.

Which examples describe how best practices and benchmarking support continuous improvement?

Select one or more:

a. Improving results of project efforts and overall customer satisfaction by using best practices

b. Remaining competitive in the industry by using benchmarking to compare similar variables with other organizations

c. Incorporating all lessons learned as best practices into existing processes

d. Benchmarking only on competing businesses in the same industry

e. Using benchmarking to stimulate strategic planning

Question 10

Question text

Select all that apply.

Part of the lessons learned process is ensuring that it is successfully applied.

Which examples of activities are essential for ensuring lessons learned implementation?

Select one or more:

a. Incorporating internal effort and external practices as part of recognizing best practices

b. Making lessons learned available to select departments only

c. Organizing lunch and learn sessions to introduce changes to various parts of the organization

d. Collecting solution implementation feedback to assess effectiveness of the changes made

e. Ensuring that lessons learned become standard operating procedures