QUESTION 1 The _________ Chain is used as an internal assessment tool to help a firm determine where it might be able to achieve a competitive advantage.

QUESTION 2 ________ analysis alerts firms to the gaps in their capabilities so they can work around them, find help in those areas, or develop capabilities to fill the gaps.

QUESTION 3 An effective way to distinguish resources and capabilities is this: resources refer to what an organization _____, capabilities refer to what the organization can do.

QUESTION 4 A 2019 report by the Society of Human Resources Management (SHRM) reported that toxic work cultures could result in: A. Drops in productivity B. Deterioration of employee well-being C. Loss of profits D. All the above