Question 1:

True or False

1- Intangible benefits examples are: improved customer service, perception of the firm, value of firms stock. True or False

2- It is easy to quantify the cost but difficult to quantify productivity gain from its use. True or False

3- Although the financials may speak for themselves, it is still important to make the business case. True or False

4- Multiple approaches to selecting projects, This may take place through a very formal IS planning process, or organizations may have a more informal ad-hoc process for generating and approving IS investments. True or False

6- The systems analyst sometimes manages projects, as a project manager, he needs leadership, technical, conflict management, customer relationship skills. True or False

6- The focus of the project management is to ensure that project meet customer expectation and are delivered within budget and time constraint. True or False