Question: Question 10 (1 point) When handling complaints from a customer, a salesperson must: a) emphatically inform the customer what he or she cannot do. Ub)

Question 10 (1 point) When handling complaints from a customer, a salesperson must: a) emphatically inform the customer what he or she cannot do. Ub) agree with the customer even if his or her expectations are unrealistic. c) avoid critical encounters. d) listen carefully and get the whole story. e) apply the practices of the traditional sales process

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