Question 11 (1 point)

If top managers make key decisions with little input from below, then the organization is ________.

Question 11 options:

	more centralized
	more decentralized
	departmentalized
	not mechanistic

Question 12 (1 point)

The basis on which jobs are grouped together is called ________.

Question 12 options:

	formalization
	coordination
	specialization
	departmentalization

Question 13 (1 point)

Metro General Hospital (Scenario)

Joyce is the chief administrator in charge of a department at Metro General Hospital. When she worked as a registered nurse at a smaller community hospital, Joyce enjoyed the flexible structure, minimal rules, and team approach to decision making by nurses, administrators, and doctors. However, the situation at Metro is different. Metro has a tall, rigid structure with many rules and procedures designed to standardize jobs and guide employee behaviour. One such rule requires that all decisions in Joyce's department must be signed off by her alone) As a result, Joyce seems to spend most of her time filling out forms and signing documents. She also feels that the numerous levels of hierarchy are unnecessary and place barriers between herself and her staff. Joyce is not exactly sure why things have to be so "organized" and is planning to talk to her boss about making some changes to increase flexibility and reduce the number of rules and procedures.

The requirement that Joyce sign off on all decisions in her department specifically relates to which of the following elements of structure?

Question 13 options:

	departmentalization
	unity of command
	span of control
	centralization

Question 14 (1 point)

The degree to which activities in an organization are divided into separate jobs is called work specialization.

Question 14 options:

	True
	False

Question 15 (1 point)

The degree to which tasks in an organization are divided into separate jobs is called ________.

Question 15 options:

	work specialization
	job differentiation
	chain of command
	departmentalization