Question 11 2 pts When closing a direct request, you should be sure to include which of the following? An apology for taking up the reader's time O A mention of your own qualifications or status The time limits involved in your request O An indication of the consequences of a failure to reply O How the recipient can reach you if they have questions Question 12 2 pts Marketers use quantifiable characteristics known as _ _and psychological characteristics known as to help them understand the needs of an audience. social graphics, intuitional data demographics, psychographics crowdsourcing, regionalism psychometrics, cryptography