Question 13

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You need to write a message refusing a request to act as master of ceremonies at a silent auction for a charitable cause. Which sentence would be most appropriate for the closing?

Question 13 options:

	Please keep me in mind if I can assist with this worthwhile event next year.
	Please call or send me an email if you have further questions.
	Because you invited me on such short notice, I will not be available.
	Once again, I am very sorry that I cannot assist with your silent auction. I apologize sincerely.

Question 14

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One important reason to begin a negative message with a buffer in the opening is to make sure the reader knows that your decision is non-negotiable.

Question 14 options:

	True
	False

Question 15

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You are writing to refuse a request. However, instead of stating your refusal explicitly, you cushion the bad news by implying your refusal. You reread your message, remembering an important caution mentioned in the text about using this strategy. What is that caution?

Question 15 options:

	The reader may be offended because the refusal was indirect.
	When the refusal isn't explicitly stated, the reader may assume that you believe he or she was at fault.
	The refusal may be so subtle that the reader may not understand that you are refusing the request.
	Implying the refusal generally makes the tone of the message unnecessarily harsh.

Question 16

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The indirect pattern is almost always perceived as honest and ethical.

Question 16 options:

	True
	False