QUESTION 13 Within the components of a control chart the is the highest acceptable level for a data point in a process that is being monitored. QUESTION 14 Mr. Pepperpot is studying the slight differences in the wood grain in the material for his furniture business. These differences fall within the typical specification of the wood. This is an example of common-cause variation. True False QUESTION 15 Recently, Toyota noticed that they had a defect in the fuel system for a new model that had not yet been shipped to customers. This will require them to destroy some of the units they have produced, but luckily, it did not get to customers yet. In terms of the costs of quality, this is an example of an external failure. O True False QUESTION 16 In the House of TPS (Toyota Production System) concept, the roof of the house represents continuous improvement, methods firms utilize to maintain quality in their supply chains. True False