Question 15 (2 points) Crossed trained is Having the ability to communicate effectively with others. The ability to multi task The ability to be able to do someone's else's job in their absence. The ability to maintain good relations. Question 16 (2 points) It's important that managers have the ability to motivate their employees. True False Question 17 (5 points) Question 17 (5 points) One of the least important characteristics of an effective manager is communication. True False Question 18 (3 points) It's not important that managers have the ability solve problems. True False Question 19 (5 points) Technology will increase in the future and will continue to influence how managers conduct their jobs. True False Question 20 (5 points) FI Question 20 (5 points) It's important that managers are objective when recruiting new employees. True False Question 21 (3 points) The aging of the population of a country is an example of a demographic force that affects organizations in country True False Question 22 (5 points) Companies that provide other organizations with input resources are known as Question 22 (5 points) Companies that provide other organizations with input resources are known as suppliers competitors distributors processors Question 23 (3 points) are organizations that help other organizations sell their goods or services directly to customers Producers Suppliers Distributors Manufacturers Question 24 (3 points) are individuals and groups that buy the goods and services an organization produces. Question 24 (3 points) are individuals and groups that buy the goods and services an organization produces. Customers Suppliers Distributors Competitors Question 25 (3 points) Distributors Competitors Question 25 (3 points) An organization that is not presently in a task environment but has the resources to enter if it so chooses is called a potential supplier potential competitor distributor supplier Question 26 (3 points) Programmed decision making is a(n) process