Question 16 (1 point)

What is a formal system used to assess performance and effectiveness of employees and teams of employees known as?

Question 16 options:

	Performance management
	Performance appraisal
	Results appraisal
	None of the answers are correct.

Question 17 (1 point)

At Google, Jane, a software engineer, is assigned specific performance objectives that are aligned with the company's strategic goals. What is the primary advantage of implementing the management by objective (MBO) approach in this scenario?

Question 17 options:

	Aligning Jane's individual goals with Google's overall objectives to drive performance and focus.
	Assigning tasks to Jane solely based on her personal preferences.
	Providing Jane with the flexibility to choose her own projects and work independently.
	Giving Jane complete control over the decision-making process within the company.

Question 18 (1 point)

At Piku Corporation, John, an employee, has received a formal written warning due to repeated performance issues. What is the most appropriate next step in handling this situation?

Question 18 options:

	Terminating John's employment immediately to send a strong message to other employees.
	Ignoring the formal warning and allowing John to continue with his current performance.
	Providing additional training and support to help John improve his performance.
	Placing John on probation and closely monitoring his progress for a specified period.

Question 19 (1 point)

Sara is a supervisor at a call center. She monitors her employees' calls and keeps a record for each employee of times when they provided exceptional customer service as well as when service was not helpful or substandard. Which appraisal method is Sara using?

Question 19 options:

	BARS
	Graphic rating scales
	Sliding scale
	Critical incident

Question 20 (1 point)

Bethany is a salesperson at the cellphone store. Her performance appraisal is based on her ability to talk to the customers and build relationships with them. Which type of standards are being used in her appraisal?

Question 20 options:

	Behavioral
	Trait
	Human relations
	Competencies