Question: Question 16 Predictive analytics or Human Resource Analytics are used by Human Resources managers to identify: Employee needs Factors that affect staff retention Employee satisfaction

Question 16 Predictive analytics or Human Resource Analytics are used by Human Resources managers to identify: Employee needs Factors that affect staff retention Employee satisfaction levels and issues affecting satisfaction Actual instances of staff engagement in addition to perceptions of staff engagement All of these are correct. Question 17 Behavioral-based interviews are helpful to the hiring organization in understanding a candidate's: Past attitudes and behaviors Ability to think on her "feet" Past experience in dealing with complex and difficult situations Potential "lit" with the HSO All of these are correct

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