question 16

question 17

question 18

Question 16 When a company wants to observe the customer in a "real" environment so they can understand how the product and consumer interact rather than a lab this is called O Touchpoints O Shopping orientation O Gemba 2.5 pts O TQM estion 17 2.5 pts When Lisa goes to flea markets and sees 2 or more items that have been combined to make a whole new one this is referred to as O Consignment O Upcycling Reducing O Recycling Question 18 Groupon, Pinterest and Facebook Marketplace are examples of applications. O Social shopping O Social platforms O Pure play 2.5 pts O Pretailer