QUESTION 16:16 A manager asks her team to create a strategy for marketing a new product She gives them a budget and a timeline for the strategy and asks them to work together and present their innovative plan in one week When the team presents their strategy, the manager notices that it's too costly and will take too long How should the manager respond? Select all that apply. Ask them to present a revised strategy later in the week Ask them to use strategies that have been successful for her in the past Inform them of the issues with the strategy Thank them and find a way to make the proposed cost and timeline work Describe the changes that she would make to improve the strategy QUESTION 15/16 A store manager notices that after two particular employees close the store isn't clean and most of the closing tasks are not complete. It isn't an issue with any other employees Policy requires that two employees close the store What should the manager do? Select all that apply. Meet with all employees individually to explain the importance of maintaining a clean store Ask a reliable second employee to practice closing duties with each of them Require the two employees to retum on the following momings to complete the closing duties Meet with the two employees to review the closing duties Send an email to all employees with a reminder to review the closing duties Only schedule other employees to close the store QUESTION 14116 A department is struggling to retain employees, and many leave after only a few weeks on the job. A new hire tells his manager he's frustrated because the onboarding process didn't prepare him for the job, and he feels that current employees get upset when he can't perform tasks correctly. What should the manager do? Select all that apply. Assure him the company only hires qualified people who will succeed Emphasize the importance of being adaptable in the workplace Take steps to update the onboarding process Ask current employees to make sure new staff feet included Explain that the job has a steep learning curve Ask new hires to identity areas where they need support QUESTION 13 15 Awaiter, Joe, has called out of work 5 of his last 10 scheduled shifts without advance notice. Other staff complain that his absence makes their jobs more difficult in the past, he's been an excellent employee Joe's manager, Norene, meets with him to discuss the issue. He tells her that he recently enrolled in education courses that require more of his time What should Norene do? Select all that apply. Tell his coworkers why he's been absent recently Schedule him for fewer shifts if staffing allows Tell him that unfortunately, she will have to and his employment Describe expectations and consequences for his future performance Schedule an extra employee on each of his shifts in case he doesn't show Ask whether he can reduce his coursework Explain how his performance impacts his coworkers and the restaurant QUESTION 12/16 A company wants its employees to always use a professional tone with customers. A manager notices that one of her employees sometimes uses informal language when emailing customers What should the manager do? Select all that apply. Provide examples of appropriate and inappropriate language when communicating with customers Require that he send all email drafts to her for review prior to sending to customers Issue a warning for unprofessional behavior Contact customers to ensure they're satisfied with recent communications Encourage him to complete onboarding training again Meet with him to review the company's customer communication standards QUESTION 11 16 Allison, a sales associate at a retail store is the only new hire that has trouble meeting the monthly sales goal. A coworker tells the manager that Allison struggles to encourage customers to make a purchase What should Allison's manager do? Select all that apply. Put her on a probationary period to motivate her to increase her sales performance Tell her she might feel more comfortable managing inventory than sales Provide her with additional sales training Lower her monthly sales goal to make it more attainable Have her shadow a senior sales employee QUESTION 10/16 A team of editors reviews documents for errors and provides suggestions for language improvements Due to an upcoming deadline the team has increased the number of daily reviews. One of the team's high performers has started to miss errors What should the team's manager do? Give some of her reviews to another team member Start personally checking her work Nothing, some errors are an acceptable tradeoff for working more quickly Tie employee compensation to the number of errors they catch Remind her that she will have fewer daily reviews after the deadline Encourage her to slow down to ensure thorough reviews QUESTION 9/16 You delegate oqual sections of an important report to your team members for them to write. Some worry that one team member isn't a skilled writer and that they'll have to rewrite her sections What should you do? Tell them that it's most fair for everyone to contribute equally to the report Keep the assigned sections but review her work and provide feedback to improve her writing Reassign her sections to another team member, but ensure that she reviews the report to understand proper writing Have her work with another team member to write her sections Revise the assignments so that she has a smaller section to write than the other team members