Question 17 (2 points) Emotional intelligence is the ability to understand the moods and emotions of yourself and of other people. Two of these statements about emotional intelligence ("EI") are FALSE. Which two? (HINT: In the Emotions video) Select 2 correct answers El can help you understand that certain types of emotions might cloud your decision-making Managers with lower levels of El are likely to allay their employees' fears or anxieties and energize them Managers with high levels of El can better regulate their own emotions and carefully project optimism or enthusiasm Managers with low levels of El are likely to help their subordinates improve their creativity Managers with high levels of El are in tune with their emotions and others' emotions, so they often are seen as more authentic El can help you be a better relationship partner because you are more likely to understand their emotional needs Question 18 (2 points) Managers' values, attitudes, and emotions are very influential to those beneath them on the organizational hierarchy. Why is this? (Hint: This is in the overview video) They have power due to their expertise, experience, and job in the organization. They have relationships externally to the organization. They have a role in planning the strategy of the organization. They have power due to their intrinsic and extrinsic motivation. Question 15 (2 points) BONUS: In the last slide of the culture video, there are four types of cultures depicted. What describes an adhocracy? This is a culture where developing employees is very formalized. Managers have to actively monitor and give feedback to subordinates on a routine basis. There tends to be stable, orderly processes in these types of culture and a high value is placed on financial or production functions. The leadership team is more entrepreneurial than controlling. The company's entrepreneurial focus is externally directed and the company is in constant competition to be first to market with the most innovative ideas. Very intense place to work, visionary leaders, but can be very hard for people to adapt to the uncertainty and fast pace. The company is directed toward competing in their market segments; the leadership tends to use strict performance measures, like quotas to control the behavior of subordinates. Promotion is based on an employee's current contribution or performance. The leadership team is more entrepreneurial than controlling. The company's entrepreneurial focus is internally directed and the company is in constant competition within to identify the top-rated employees. Very intense place to work, but can be very hard for people to adapt to the internal competitiveness. Question 16 (2 points) BONUS: What are two positive qualities that introverts possess that support managerial work? More likely to show transformational attributes, like galvanizing a team to action Good listeners Bookishness leads them to be perceived as shy Less likely to take credit for others' work Excellent public speakers More likely to be influential in social matters