Part 1: Compulsory question Question 1(Compulsory question (5) marks Mayer & Salovey (1997) stated that, "Emotional intelligence is the ability to perceive emotions, 10 access and generate emotions so as to assist thought to understand emotions and emotional knowledge, and to reflectively regulate emotions 0 ms to promote emotional and intellectual rowth Emotional Intelligence this refers to the ability to identify and manage te's own emotions as well as the emotions of others. What distinguishes leaders is usually their level of emotional intelligence and it's those skills which help to develop a more effective and congenial workplace to enhance productivity. As an HR Manager, and busing your discussions on Daniel Goleman's five (5) components of Emotional Intelligence, how do you manage your own emotions and those of your employees at the workplace? (50 marks) The five (5) components of Emotional Intelligence based on Daniel Goleman's typology 1. Self-awarenes: (10 marks) 2. Self-regulation. (10 marks) 3. Internal motivation (10 marks) 4. Empathy (10 marks) 5. Social skills. (10 marks) l'art 2: Answer any two(2) of the following questions 125 marks cach! Question 2 Interpersonal skills are the skills we we cvery day when we communicate and interact with other people, both individually and in groups. It is no exaggeration therefore to say that interpersonal skills are the foundation for a successful negotiation session. As an HR Manager, justify how five (5) of such skills may help you in negotiation? (25 marks) Osestion There are a lot of effective ways of resolving conflicts at the workplace. As an HR Manager discuss five (5) strategies that you may use to handle an issue that is mostly likely to affect the peaceful atmosphere at the workplace (25 marks) Question 4 (a). What is the meaning of "negotiation (5 marks) 16). What we two (2) attributes of distributive negotiation" (10 marks) (c). What are two (2) attributes of integrative negotiation" (10 marks) Questions: Rahim (2002) noted that there is agreement among management scholars that there is no one best approach to how to make decisions, lead or manage conflict. He created a meta-taxonomy for conflict styles based on two dimensions, concern for self and concern for others. Having this in mind, discuss the five (5) management approaches to conflict management. (25 marks)