Question 17: (4 Points)

You are a training and development professional at The Beer Store. Management has identified that employee training is necessary, however, they want to jump right into developing and delivering a training program. You have been asked to develop a training program for a group of frontline employees at The Beer Store. The topic will be 'dealing with difficult customers.' Discuss how you would incorporate one of the adult learning theories into the training program. What tips would you include in the lesson plan to ensure the trainer is appealing to each of the trainees preferred learning styles? What can you do to ensure this training program is multimodal?