Question 18 (10 points)

You are a training and development professional at The Beer Store. Management has identified that employee training is necessary, however, they want to jump right into developing and delivering a training program. You have been asked to develop a training program for a group of frontline employees at The Beer Store. Employees at The Beer Store are reporting a high level of workplace stress and are taking additional sick time as a result.

Create 2 learning outcomes for a training program that deals with workplace stress. Remember, a learning outcome should start with a verb and state what the trainee will be able to do at the end of the training session. (4 marks)

Select 2 methods (one for each learning outcome) you would use to deliver the training for your learning outcomes. Clearly state each method, explain why you believe it would be best for this type of training, and explain how you plan to use it. (6 marks)