Question: Question 18 (1 point) A successful TQM program incorporates all of the following except employee involvement. benchmarking. continuous improvement. centralized decision-making authority.

Question 18 (1 point) A successful TQM program incorporates all of the

Question 18 (1 point) A successful TQM program incorporates all of the following except employee involvement. benchmarking. continuous improvement. centralized decision-making authority.

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