Question 18 (1 point) In the report Quality Matters - A Health System Quality Framework", Health Quality Ontario defines a High-Quality Health System as one that delivers world-leading safe, effective, patient-centered services, efficiently and in a timely fashion, resulting in optimal health status for all communities (HQO, 2017). What is the meaning of the element safe' for the patient? A) a. I know how long I have to wait to see a doctor or for tests or treatments! need and why. I am confident this wait time is safe and appropriate. B) b. The care I receive from all practitioners is well coordinated and efforts are not duplicated. The value of my time is respected. C) c. I will not be harmed by the health system - physically, emotionally or otherwise. D) d. The care my patient receives does not cause the patient to be harmed OD) d. Developing new clinical treatments Question 11 (1 point) The just-in-time inventory system and the Toyota Production System were the foundation for which of the following? OA) a. Total quality management B) b. Six Sigma C) c. Activity-based costing D) d. Lean production Question 12 (1 point) Janice keeps finding errors in her OHIP billing process. Which root cause tool would