Question: QUESTION 18 An organization can respond to negative posts online by verifying the situation, responding quickly, and offering a refund or discount. True False QUESTION

QUESTION 18 An organization can respond to

QUESTION 18 An organization can respond to negative posts online by verifying the situation, responding quickly, and offering a refund or discount. True False QUESTION 19 One of the first steps you will take before delivering negative news is analyzing how your receiver will react to the news. True False QUESTION 20 Which of the following sentences do not bury verbs? a. We will conduct a discussion of the new project. ob. The budget committee has not taken action on any decisions yet c. The accounting department has reached the conclusion that we must cut costs. d. Homeowners must determine the total value of their furnishings. QUESTION 21 As a business writer, your goal is to impress, not to express. True False

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