Question: QUESTION 18 Modular design are tactics for mass customization. True False 0.7 points QUESTION 19 Quality is the ability of a good or service to

QUESTION 18

  1. Modular design are tactics for mass customization.

    True

    False

0.7 points

QUESTION 19

  1. Quality is the ability of a good or service to consistently meet or exceed customer expectations.

    True

    False

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