Question 19 (2 points) As demonstrated in class, which is not a step in critical path analysis? a) Attach cost estimates to the critical path b) Determine the critical path c) Determine precedence relationships among activities d) Identify each activity; estimate activity completion time e) Calculate early start/finish & late start/finish schedules As discussed in class, the arrival rate of a service delivery process is the: a) Time required for service delivery tools to reach the location where the customer is waiting b) Time required for a service worker to arrive to respond to a customer c) The number of customer per unit time (e.g., hour) who arrive for service delivery Od) Time that elapses between customer arrivals e) Time required for a customer to arrive at the service facility location Which is not a question for production planning? a) What are we going to make? b) What does it take to make it (Labor, Equipment, Materials) c) What do we have? d) What do we want? e) What do we need? Question 23 (2 points) As demonstrated in class, which is not a step in line balancing? a) Evaluate the efficiency of the line balance (task assignments) Ob) Revise precedence relationships to increase efficiency c) Prioritize tasks according to assignment hierarchy d) All of these are steps in line balancing e) Assign tasks to work stations according to precedence relationships & task priorities