Question: Question 19 (4 points) Match the term on the left with its correct definition on the right. 1. Coined by Hammer and Champy, simplifies processes

Question 19 (4 points) Match the term on the left

Question 19 (4 points) Match the term on the left with its correct definition on the right. 1. Coined by Hammer and Champy, simplifies processes and eliminates the non-value added elements from the process, and is synonymous to the Total Quality Management approach of process improvement A bottleneck 3. Shows how the customer and service provider interact at each step of the service delivery process BPR or Business Process Engineering 4. States that inventory in a process is related to the throughput rate and throughput time

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