Question: Question 19 (5 points) You are a manager implementing a project that reduces customer wait times by 10 minutes and means that all of your

Question 19 (5 points) You are a manager implementing a project that reduces customer wait times by 10 minutes and means that all of your sales staff will need to learn a new technology. Half of your sales staff have been with the company most of their lives and are getting close to the end of their careers. The other half is a generational mix with some staff only being with the company for a couple of years. The project is just kicking off and you are still finalizing the project team and starting to plan how to implement this. Using theory from the course, what reactions might you expect from your team and what can you do to manage this

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