QUESTION 19 When a manager uses a consult individually decision-making style, the manager seeks potential solutions from individual subordinates. makes the decision without any input. seeks potential solutions from individuals in a group setting. passes the responsibility for decision making on to subordinates. QUESTION 20 Isra manages the customer service department for her company. She has a hard time controlling her emotions and often threatens to fire her employees if they do not comply with her dermands. Isra's leadership style lacks and she relies on to manage her department. emotional intelligence; coercive power cognitive intelligence; referent power openness; expert power core self-evaluation; reward power QUESTION 21 describe how well the firm performed last year. describe the current financial health of the business, while Balance sheets; income statements Revenue budgets; solvency ratios Income statements; capital budgets Ratio analyses; balance sheets QUESTION 22 When firms in an industry produce more supply than is needed to meet demand, this is known as overcapacity. differentiation. commonization. industry concentration QUESTION 23 Six Sigma and quality circles are common features of total quality management. cost centers. behavioral controls. balanced scorecard. QUESTION 24 Designating formal reporting relationships and identifying the division of labor are elements describing the horizontal vertical parallel perpendicular framework of an organization's structure