Question: Question 2 0 ( 1 0 points ) Retention strategies based on social bonds Question 2 0 options: build long - term relationships through social

Question 20(10 points)
Retention strategies based on social bonds
Question 20 options:
build long-term relationships through social and interpersonal as well as financial bonds.
use a strategy of mass customization.
are concerned about maintaining customer intimacy.
are the most difficult of the retention strategies to initiate.
create high opportunity costs.

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